Return & Exchange Policy

At BearHouse, we want you to love what you wear. If something isn’t right, we’re here to help with a simple and transparent return and exchange process.

1. Return Eligibility

You can request a return within 7 days of delivery, provided that:
  • The product is unused, unwashed, and in its original condition
  • All tags, labels, and packaging are intact
  • The product has not been damaged due to misuse or improper handling
Once we receive and inspect the returned product, your refund will be processed within 5–7 business days. Note: As we operate on a Cash on Delivery (COD) model, refunds are processed via bank transfer.

2. Exchange Policy

Need a different size or product? We’re happy to help.
  • Exchanges can be requested within 7 days of delivery
  • All exchanges are subject to product availability
  • If the requested product is unavailable, you may opt for a refund

3. Non-Returnable Items

The following items are not eligible for return or exchange:
  • Items purchased on clearance or final sale
  • Innerwear or hygiene-sensitive products
  • Products damaged due to misuse, washing, or improper handling

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:
  • Contact us within 48 hours of delivery
  • Provide clear images of the product and packaging
After verification, we will offer a replacement or full refund at no additional cost.

5. Return Process

To initiate a return or exchange:
  • Contact our support team with your order details
  • Our team will arrange a pickup or guide you through the return process
  • Once the product is received and inspected, we will process your refund or exchange

6. Contact Information

Store Name: BearHouse Address: Sushant Lok Phase I, Sector 43 City: Gurugram State: Haryana PIN Code: 122009 Phone: +91 7786879991 Email: sandiyas9712@gmail.com

Thank you for shopping with BearHouse. We are committed to ensuring a smooth and reliable experience for all our customers.

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